Terms

ORDER TIMELINE

Our company handcrafts all products within 3-5 business days.


HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Keeping the wick trimmed to 1/4”
* Keeping out of reach of children or pets
* Keeping away from flammable objects
* For more detailed instructions see our Candle Care page.

Your product(s) can be damaged if:
* Dropped
* Exposed to extreme heat


SHIPPING

Our company ships via USPS Priority Mail and is free for all domestic orders.

Lenore Cole is not responsible for lost or stolen merchandise.

International shipping

We happily support and love our international customers.

We ship all International products through USPS.

Lenore Cole is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

 

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 business days to be handmade.


Exchanges

We only replace items if they are defective or damaged. If you need to have your item replaced for the same item, send us an email at info@lenorecolecandles.com with your order number and a picture of the defective item.